Customer Service is available from Monday through Friday. Our customer service team is e-mail based and will respond as quickly as possible to inquiries placed through our online support link. Unfortunately, we do not have a phone number that you can call regarding your order inquiry.

In most cases, customer service will respond back to tickets within 48 business hours. During holidays, the response time frame may be longer due to increased customer service volume.

We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information or to send you catalogs and emails at your request. You can access our privacy policy at the bottom of the main page of our website.

We appreciate your inquiry and certainly appreciate your interest in supporting charitable events. Unfortunately, our stores and the networks are managed by two separate entities and we are not able to make a decision or donation on behalf of the networks. We encourage you to reach out to the networks directly and request a donation directly.

Business days are considered Monday through Friday and do not include holidays.

Pre Order means that the item is not available to ship, though orders are able to be placed. Your order is still submitted and your payment method is still charged. The product page has specific details on when you can expect your order to ship.

First, NFT is an acronym that stands for "non-fungible token." All non-fungible tokens (NFTs) share these qualities:

• They're unique
• They're digital
• They're verifiable

Pretty much anything that exists online can be purchased as an NFT, so you may see GIFs, images, videos, music albums and more listed for purchase as an NFT. As long as they meet the criteria listed above, they can be sold as an NFT!

From trading cards to autographed memorabilia, collectibles have long been ingrained in sports culture. NFTs are just the newest, most newsworthy items sports fans have started trading. Their online (vs. physical) nature is what makes them feel so new and different, but in principle, buying an NFT is very similar to buying a trading card or an autographed bat.

Just like you’d buy anything else online! No cryptocurrency needed, just a debit or credit card and you’ll be on your way to owning your own (uniquely minted) moment.

As soon as your purchase is complete, your NFT will be placed in your Flow wallet, where you’ll always have access to it.

Currently, OWNMINE NFTs can only be purchased by U.S. citizens. Bummer, we know, but don’t worry; we hope to extend purchase capabilities to our international fans very soon.

Yes, you can because OWNMINE is taking into account concerns about NFTs’ impact on the environment.

Fear not, your OWNMINE NFTs will never disappear. Once you purchase an OWNMINE NFT, it’s yours forever (and ever) and can always be accessed by logging into your Flow wallet.

We’ll spare you a theoretical exploration of the utility of an NFT marketplace in general and instead explain why we created OWNMINE. OWNMINE’s primary mission is to celebrate fans and the fan community. This is a place where you can celebrate the sports that fuel your passions. And NFTs? They represent the intersection of sports and culture and we think you’ll find OWNMINE to be a friendlier, more accessible marketplace to buy them from.

Digital frames are exactly that - a digital frame for you to display your NFTs and digital art. OWNMINE plans to enable purchase of digital frames in the near future so keep your eyes out for that feature coming soon!

Login to your ShopOWNMINE.com account and click on the 'View My Wallet' link found at the top of the My Account page.

Please send us an email with your name and social handle and we’ll get back to you with submission instructions. We’re looking forward to hearing from you! Please note: do not submit any artwork via email.

When your order is placed, it goes into processing based on the processing timeframe on the product page. Once the order is prepared to ship, a confirmation email with tracking information is sent to the email address used to place your order. NFT purchases will be sent to your digital wallet almost instantaneously, and you will receive a confirmation email of your purchase.

Each order goes through a processing time as indicated on the product page, which includes timeframes for creation, packaging, and preparing for shipping. This time frame is a separate time frame from the estimated shipping time frame provided for each carrier.

All orders are placed online through our store. We are unable to place orders for you through the mail, email, or phone. Customer Support is not able to place an order on your behalf.

Unfortunately, we are unable to place an order for an item that is listed as out of stock or unavailable.

If your order is immediately canceled upon placing your order, there is a possibility that your order was marked as “unable to process” due to our fraud filter. Orders can also be canceled/refunded if an item is out of stock, unavailable, or in backorder.

Unfortunately no. Some items are very popular and can sell out in a matter of minutes. Once an item is not in stock, it is no longer available for purchase.

In the rare case where a specific shirt type is not available or out of stock, our vendors may substitute shirt types in order to ensure your order is processed as quickly as possible. They will always go with a shirt that is of the same or similar quality in order to ensure the best possible outcome.

Depending on the type of shipping chosen at checkout the following shipping time frames may apply:

• NFT orders are instantaneous.
• Economy Shipping GENERALLY can take 8-10 business days to be delivered after tracking has been updated.
• Standard Shipping GENERALLY can take 5-8 business days to be delivered after tracking has been updated.
• Expedited Shipping GENERALLY can take 3-5 business days to be delivered after tracking has been updated. Not all items qualify for expedited shipping.
• Priority Shipping GENERALLY can take 1-2 business days to be delivered after tracking has been updated. Not all items qualify for priority shipping.
• We do our best to ensure your delivery arrives on time, however, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.
• HOLIDAY SHIPPING INFORMATION: Please note that all delivery information is listed on each individual product page. Please keep in mind that the last day to order for delivery by Christmas varies per product and assumes the fastest shipping method at checkout.
• All delivery time frames are estimates.

Orders are shipped from a number of locations to help ensure orders are processed as quickly as possible.

Some stores and items may ship internationally. Those items that can ship international may have an approximate time frame:

• Europe Standard Shipping can take an additional 8-16 business days to be delivered after processing.
• Middle East, Asia, North America, South America, and Oceania Standard Shipping can take 10-16 business days to be delivered after processing.
• Africa and the Rest of the World can take 15-25 business days to be delivered after processing.
• We do our best to ensure your delivery arrives on time, however, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.

Your order may be subject to import duties and taxes, which are levied once a the shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the amount of the merchandise. This is a general guideline, however, and the actual amount may vary depending on the destination country and taxation guidelines. You should consult your customs office for specific amounts and percentages. We can not control and are not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country and are continuously changing. We recommend reaching out to your local office for further information. Please note, customs processing may result in additional delays in delivery.

• We are able to ship anywhere within the United States.
• Orders ship Monday through Friday excluding holidays.
• Some items within your order may ship separately, though you are only charged one shipping charge regardless of the number of items in your order.
• The time frames provided on each product page for processing and shipping time frames are estimates only. We are unable to guarantee an order will be delivered by a specific date or time and we are not responsible for shipping delays.
• We recommend shipping orders to permanent addresses in order to ensure successful delivery.

Please allow 3-4 business days for your tracking information to update once the tracking information is provided. In some cases, “pre-shipment” means that the vendor has created the shipping label so that once your order completes processing, it can go immediately into shipping.

No. Multiple orders that have been placed on the same day (or different days) can not be combined.

No. Unfortunately, we are unable to ship an order to multiple addresses. You would need to place a separate order for each address.

Unfortunately, no. We are unable to speed up your order or place a hold on the delivery of your order.

The first thing we recommend doing is to reach out to the carrier with the tracking information that was provided and making an inquiry regarding the status of your delivery. We are not able to reach out to the carrier on your behalf. If the carrier is unable to assist you once you have contacted them, please reach out to us for additional assistance.

If you placed an order for multiple items, some items may ship separately to ensure the order is processed as quickly as possible. You will not have to pay separate shipping charges if this happens, though you may receive multiple packages over the course of several days.

We are able to ship most of our products to U.S. Military APO/FPO addresses. When completing your Shipping Address during checkout, please make note of the following.

• The City must be entered as either "APO" or "FPO".
• The State must be selected as either "AA" "AE" or "AP".
• The country must be the United States.
• You must enter your Zip code.
• Always remember to enter your full name, grade, and PSC or unit number.
• Please note orders shipped to an APO/FPO address take longer to be delivered. Please allow 2-4 weeks for your package to arrive.

We can ship to a PO Box in some cases, though it is recommended to use a physical address, especially if you are requesting a shipping method other than economy.

We can not customize which carrier is used for your order. We utilize a number of different carriers based on the location and shipping costs.

Any fees that you incur that are not part of your order total are at your expense and your responsibility. This includes any additional shipping charges, customs and duties taxes, and fees, and VAT.

Once an order has been placed, this goes immediately into processing (unless the order is listed as Preorder). Unfortunately, we can not guarantee that any request to cancel an order will be successful. We work with our vendors to ensure orders are processed as quickly as possible. NFTs are final sale and cannot be refunded, exchanged or returned.

In some cases, we may be able to update the address of your order. Unfortunately, because we always try to submit orders for processing as quickly as possible, your order may go into shipping before we can update the address. Once a shipping label has been created, we are unable to update your order.

We recommend reaching out to the carrier that is shipping your order to see if they are able to update the shipping address or redirect your package either to a different address or a pickup location. This is not always possible and is not something we are able to do for you.

Unfortunately, once an order is placed, we are unable to update or change the color, size, quantity, shipping/billing address, or shipping method.

No, we are unable to update the quantity of your order.

We are happy to assist with a return of non-personalized items so long as the item has not been worn, washed, or used. We offer a 30-day return policy that begins from the date your order has been received. After this time frame, we are unable to assist with a return. NFTs are final sale and cannot be refunded, exchanged or returned.

Personalized items are customized specifically based on the personalization requested when your order was placed. These are unable to be resold or placed back into inventory.

Unfortunately, you are not able to return these items. All sales for charitable products are final due to the donation-based nature. We want you to be happy with your order, so please reach out to us regarding questions you may have before you place your order.

Unfortunately, once an order is placed, we are unable to update or change the color, size, quantity, shipping/billing address, or shipping method.

Returns typically take 2-3 weeks to process. Once the returned item is received, a credit is issued back to the original method of payment. This typically takes 5-7 business days depending on your financial institution.

We provide a prepaid shipping label for your return. When the credit for your return is processed, you receive the refunded amount for the item, which does not include any shipping charges.

We provide a prepaid return label for items that are able to be returned.

Unfortunately, we are not able to mail the return label to you. We recommend that you reach out to your local USPS/UPS/FedEx carrier or post office to see if they have a solution for you, or find an alternative source to print the label.

Please do not use your own shipping label. We are not able to guarantee your returned item will be received back for processing. We are not responsible for any lost/missing returns that are sent back without a prepaid return label that we provide.

Unfortunately, no. We do not offer exchanges for color, sizes, or items. In most cases, we are happy to assist with a return and a refund (per the return policy) so that you can then reorder it in whatever color or size you’d like!

If your item arrives damaged, please reach out to our customer service team for additional assistance. We are not going to ask you to return a damaged item.

If you feel that you have received the incorrect item, please reach out to our customer support team with an image of the item you received and the packing slip you received with your incorrect item. We will work with you on a correction as quickly as possible!

We are so sorry your item arrived damaged! Please take a photo of the item you received and the package it arrived in. Once you have that information, please reach out to us with your order number and the photos of your damaged item. We will be happy to assist you further with a resolution.